You can return any item purchased on www.hero.lt within 14 days from the delivery date. We can process an exchange or refund. Return merchandise in its original condition, including all the attached tags and packaging. We are committed to return the money up to 15 days from the day we receive your notification of return.
In 14 days you have the right to:
- Exchange items to different models. In a case of pricing differences, the margin will be returned or prepaid.
- Exchange items to different sizes. The second delivery will be free of charge.
- Return items and get the money back. In this instance You are responsible for the cost of returning goods to us.
You can cancel your order by writing to us at: firstname.lastname@example.org
You may also return your items to the store hero.lt in Kaunas, Jonavos g. 60 (I-V 10-18). Ensure you return the item in the original packaging. Please bring your Delivery Note with you as proof of purchase.
Refunds will be issued for the properly returned items. If your return does not meet the conditions listed, the package will be sent back to You:
- Items could not be used.
- Items were not damaged.
- Items must stay in their original condition, including all the attached tags and packaging.
- Returning items must contain the full complectation and maintain their commercial appearance.
If manufacturing fault is the reason for the return, we commit to exchange that particular item to a different one or to return You the money.